SilVar Return & Refund Policy
Thank you for shopping at SilVar! We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we’re here to help.
1. Returns
- Eligibility for Returns: Items must be unused, undamaged, and in their original packaging, along with the original receipt or proof of purchase.
- Return Window: Returns are accepted within 7 days of receiving your order.
- Non-returnable Items: Certain items cannot be returned, such as:
- Customized or personalized jewelry
- Items purchased on sale or clearance
- Gift cards and vouchers
2. Return Process
- Request a Return: Email our support team at support@silvar.com with your order details, reason for return, and any supporting images if applicable.
- Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method.
- Inspection and Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return within 3-5 business days.
3. Refunds
- Approved Returns: If your return is approved, your refund will be processed within 7-10 business days to your original method of payment.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items showing signs of use or damage not due to our error).
- Non-refundable Costs: Shipping charges (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@silvar.com within 7 days of receiving your item.
5. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please reach out to us within 48 hours of delivery. We will arrange a free return and exchange or refund based on your preference.
6. Contact Us
If you have any questions regarding our Return & Refund Policy, please feel free to contact us at:
- Email: support@silvar.in
- Working Hours: Monday – Friday, 10 AM – 6 PM IST
Thank you for shopping with SilVar. We value your trust and aim to make your experience with us as smooth as possible!